We provide assessments against best practice standards, followed by a detailed report on findings, focus areas & recommendations. Our practitioners can also assist with implementation of plans to address gaps.
Our customer experience methodology will guide your business to ensure service consistency across every touchpoint. Our approach is aligned with COPC® to improve service, customer experience, revenue and reduce cost.
Our quality management framework is based on international best practices and serves as the backbone of quality control within an operation, having the ability to identify risk & adherence to contact handling requirements.
We help embed best labour practice, leading to optimal performance & reduced risk. Examples of offerings: Industrial & employee relations, Disputes & disciplinary hearings, Policy & process drafting
We are able to analyze historical customer interaction data to provide high level insights and predictions of the overall customer behavior within the customer life-cycle.
We provide strategic BPO account and supplier management services needed in times of transition, transformation and service operationalisation, with the right mix of skill and experience required.
We have highly experienced project managers with the leadership capability to guide, manage and support strategic initiatives, with the flexibility to meet your resourcing needs.
We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.
We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.
Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.
We transform business through actionable insights which will improve your customer experience.